Giving Us Notice
Life happens — we get it. If you need to cancel or move your appointment, we just ask for 48 hours' notice
That gives us enough time to offer the slot to another client who's waiting. You can reach us on WhatsApp, give us a call, or message us directly — whatever's easiest for you.
Appointment Reminders
We send a reminder via WhatsApp or phone 48 hours before your appointment. If we don't hear back from you within 24 hours of that reminder, we may release your slot so it doesn't go to waste.
A quick reply — even just a thumbs up — is all we need to hold your booking.
Rescheduling & No-Shows
Need to move things around? We'll do our best to find a time that works for you.
Emergencies & Exceptions
If something unexpected comes up, please reach out as soon as you can. We look at every situation individually and will always try to work something out.
We're not here to be difficult — we just want to make sure our team's time is protected the same way yours is.